FAQ
Cleany — Aquron
Frequently Asked Questions
Everything you need to know before, during, and after your Aquron order.
Product & Performance
Aquron is a cordless, rechargeable handheld pool vacuum. A 120W motor pulls water and debris through a dual filter system, so you can clean the floor, walls, and stairs directly without hooking up to your pool's filtration system.
Aquron works on above-ground pools, framed pools, metal-steel pools, and hot tubs or spas.
Yes. It carries an IPX8 waterproof rating, tested for continuous full submersion up to 300cm deep — not just splash resistance.
Up to 60 minutes of continuous runtime on a full charge. A full charge takes 3–4 hours from a standard outlet.
No — Aquron works fully handheld on its own. It also attaches to any standard telescopic pool pole if you'd like extended reach.
- 10.5″ x 5.4″ triangular brush head — for floors and open areas
- 4.8″ x 2.7″ small vacuum head — for steps, corners, and ladders
- Coarse filter — for leaves, twigs, and larger debris
- Fine filter — for silt, algae, and sand
Shipping & Delivery
We currently ship to the United States, United Kingdom, Australia, and Canada.
Orders ship within 1–2 business days from our US warehouse. Delivery time depends on your location once it ships.
Yes, shipping is free on every Aquron order to the US, UK, Australia, and Canada.
Yes — you'll receive a shipping confirmation email with tracking as soon as your order ships.
Returns & Guarantee
You're covered by our 30-day guarantee. Try it in your own pool, and if it's not a fit, email us and we'll walk you through the return — no hassle.
Email support@trycleany.com with your order number and we'll send you the next steps.
Once your return is received, refunds are processed back to your original payment method within a few business days.
Email us right away with a photo of the issue and your order number — we'll get a replacement or refund sorted quickly.
Orders & Payment
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.
Yes. Checkout is encrypted end-to-end, and we never store your full payment details on our servers.
Email us as soon as possible at support@trycleany.com. If your order hasn't shipped yet, we can usually make changes or cancel it.
Yes, Aquron includes a limited warranty covering manufacturing defects. Contact support with your order number if you run into an issue.
Care & Maintenance
Rinse both filters under running water after each use, and let them air dry fully before the next clean to keep suction strong.
Store it dry, out of direct sunlight, with the filter chamber emptied. Avoid leaving it fully submerged when not in use.
Yes, Aquron is safe to use in both chlorine and saltwater pools. Rinse it with fresh water after saltwater use to extend its lifespan.
Still have questions?
We're happy to help.
Email us and we'll get back to you within one business day.
Email support@trycleany.com